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Shipping Policy



We are currently offering FREE 3-7 day shipping on orders $50 or more to destinations in the U.S., including Alaska and Hawaii. Orders less than $50 and shipping in the U.S. are charged a flat rate of $3.95 for shipping. TENSunitpainrelief.com may change or discontinue our FREE Shipping promotion at any time.

For non-expedited shipping, TENSunitpainrelief.com determines the best method of shipping based on weight and destination. Orders weighing less than 1 pound are shipped via U.S. Postal service utilizing FirstClass Mail® (3-7 business days) , and Priority Mail® (2-3 business days in the US). Orders over 4 pounds may be shipped via Fedex Ground. Expedited shipping such as Next day or Second day is available at an additional cost.

Shipping Weight Shipping Method
< 1 pound USPS FirstClass Mail (3-7 business days)
1-4 pounds USPS Priority Mail (2-3 business days)
>4 pounds Fedex Ground (3-5 business days)

For Canada and most International destinations, we ship via Postal Priority Mail International® (6-10 business days depending on location). Please Note: International addressees are responsible for any duties and taxes imposed by local customs agencies. TENSunitpainrelief.com does not charge for or collect these fees.

If you need a different shipping option, please call us at 1-866-449-1010 or 970-887-1355 for special arrangements and to place your order. Appropriate shipping charges will apply.

In order to process your order without delays it is important to provide complete and accurate shipping information as well as a current email address and phone number where you can be reached in the event of a shipping address issue. Note: It is the customer's responsibility to provide a reliable shipping address. If a USPS tracking confirmation, or FedEx tracking confirmation indicates that an order has been delivered, then we are not responsible for re-shipping or a refund of the order, if it has been lost. We will ship your order to the address EXACTLY as it is input on our website, therefore orders returned to us undeliverable due to customer input error will not be re-shipped without a form of payment to cover new shipping costs.


  • We cannot ship to freight forwarders.
  • Our shipping cut off time is 12 pm Mountain Time (11:00 am Pacific, 1:00 pm Central, 2:00 pm Eastern). 
  • All orders placed with a credit card are subject to our fraud verification system and most orders are shipped the same business day.
  • Orders placed after the cutoff time, on a holiday or week-end, ship the next business day. 
  • Orders paid with check or money order will ship no later than the first business day following receipt of payment in full. 
  • Business days are considered Monday thru Friday and do not include week-ends or holidays observed by our shipping carriers.


New Years Day
Memorial Day
July 4th
Labor Day
Thanksgiving Day
Christmas Eve
Christmas Day